Refund policy

We want you to love what you order. If something isn't right, here is how returns and refunds work at Grace Lexington.

Return window

You can return items within 30 days of delivery. The 30 days start on the day your order is delivered.

Condition of returned items

Please return items unworn, unwashed and in their original condition, with any tags still attached, so they can be inspected and restocked.

How to start a return

1. Email us at support@gracelexington.com or use our contact form with your order number and the items you'd like to return.
2. We'll reply with the return address and instructions.
3. Pack the items securely and send them back to us.

Return shipping

For change-of-mind returns, you are responsible for mailing the items back to us and for the cost of return postage. We recommend a tracked service, as we can't be responsible for returns that don't reach us.

Restocking fee

A restocking fee of 30% of the price paid for each returned item applies to change-of-mind returns. The fee is deducted from your refund. Original shipping was free, so there is no shipping charge to deduct.

Faulty, damaged or incorrect items

If an item arrives faulty or damaged, or we sent you the wrong item, contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement or a full refund, no restocking fee applies, and we will cover the cost of returning the item.

Refunds

Once your return arrives, we inspect it and process your refund within 10 days of receiving your items. Refunds go back to your original payment method. Your bank or card provider may take a few extra business days to show the credit on your statement.

Exchanges

To swap a size or color, return the original item as above and place a new order for the item you'd like.